Introduction and project’s goal

CORE Project. Coordinating an individualised response for victims of GBV is being developed by the Regional Government of Murcia (Spain), through the DG Social Affairs, Regional Ministry of Health and Social Affairs. This project is an iniatiative co-financed by the European Economic Area (EEA) Financial Mechanism through the Programme on Gender Equality and Work-Life Balance, operated by the Ministry of Health, Social Affairs and Equality of the Spanish Government. Specifically, CORE Project is financed within the “Call for Proposals to Improve Institutional Coordination and the Implementation of a Personalised Plan of Care for Victims of Gender-Based Violence”.

The global aim of this project is to provide a more personalised response to women and their children, by fostering a better match between their needs and services provided by different institutions and organisations. It will lead to a more effective response in terms of integral assistance and also more efficient in terms of human and technical and human resource allocation. Under this approach, three general aims are defined, disaggregated in specific objectives as detailed below:


Aim 1. Improving institutional coordination, especially between GBV-specialised resources and generalist agencies

– Specific objective 1.1. Implementing a continuous improvement approach through a permanent monitoring of the ICP and the work done by LCC.
– Specific objective 1.2. Standardising the approach to the victim, regardless the resource she addresses, in order to ensure certain standards in the information and attendance provided to women.
– Specific objective 1.3. Fostering coordination response and victim’s perception of protection, so that she perceives higher safety and support from institutions through a personalised and direct response.

Aim 2. Developing the implementation of a shared information system to improve personalised care

– Specific objective 2.1. Boosting a plan of personalised care, making SIGUE a collaborative environment for practitioners to add and share information on interventions, demands, evaluations and referrals among resources.
– Specific objective 2.2.  Standardising information management procedures within SIGUE, to make it accessible and understandable to any practitioners, regardless where and when the access is taking place.
– Specific objective 2.3. Optimizing human and technical resource management and focusing it to women’s individual needs, by incorporating and running statistical analysis on indicators that will be used to collect critical information. This information will allow intervention resources and coordination mechanisms to get feedback based on real and periodically analysed data.

Aim 3. Improving periodical women’s needs assessment within an individualised plan of care

– Specific objective 3.1. Optimizing response given to the victims, approaching intervention with women and their children as a dynamic process.
– Specific objective 3.2. Adapting response given to the victim according to her risk situation. Although it is included in the objective described above, risk assessment will be highlighted. This will guarantee no mismatches between her security and protection needs, the rest of integral assistance measures and allocated resources. Particular attention will be given to special vulnerability and extreme risk cases.
– Specific objective 3.3. Fostering coordination between women-specific resources and the Psychological Service for Children Witnesses of GBV, to assure a proper referral and psychological intervention that fit children’s needs and which is integrated with the care provided to their mothers.

Aim 4. Improving integral care system quality

– Specific objective 4.1. Implementing a continuous improvement system for the Regional Network of GBV Resources, by involving front-line practitioners, managers and women as end-users to run a critical assessment of different aspects related to care and intervention carried out in these resources.
– Specific objective 4.2. Including quality management methodologies to practitioners’ daily tasks, so that entering information to the shared information system, evaluation procedures to be linked to this tool, as well as the feedback get from these evaluation results, can be fluently integrated in their overall working routines.
– Specific objective 4.3. Improving care and coordination through an evaluation process carried out by different groups involved, allowing practitioners and women to identify areas of improvement and to suggest mechanisms that fit their needs and expectations to face them.